Frequently Asked Questions

Are you currently accepting new clients?
Yes!  We accept most insurance companies, or we would be happy to see you as a private pay client. 

How do I schedule an appointment?
If you are an EXISTING CLIENT, you may schedule an appointment via our secure client portal (click here), call our toll-free number at 833-BECOME-U (833-232-6638), or send a secure email to suzanne@cootecare.com.

If you are a FIRST TIME CLIENT, please call us at 833-BECOME-U (833-232-6638) for a short phone consultation.  Once we have discussed your interest and determined a time to meet, we will send you an invitation to the client portal.  This portal allows you to securely schedule appointments, send messages, make payments, and complete the Intake Forms (paperwork needed prior to your first appointment).  If you would prefer not to use the portal, you can complete the Intake Forms in our office prior to your appointment, but please arrive 20-30 minutes early.

How do I sign-up for the client portal?
Upon receiving an email invitation to the portal, please follow the instructions in the email.  If you have any questions, you can call us at 833-BECOME-U (833-232-6638).

What if I’m not interested in using the client portal?
No problem!  Please call our toll-free number at 833-BECOME-U (833-232-6638) or send a secure email to suzanne@cootecare.com.

If I leave a message, how long will it take for you to respond?
Please keep in mind that we may be in session when you call, email, or send a message, but we will get back to you as soon as we can.  Normally, we attempt to return all messages within 24 business hours.  If you are having an emergency and you need immediate assistance, please call 911 or the Suicide/Mobile Crisis Unit at 800-715-4225.

What forms of payment do you accept?
We accept Cash, Credit/Debit cards, and/or HSA credit accounts.

What can I expect during the first session?
The first session is an opportunity for you to tell your story, to learn more about us, and to ask additional questions.

How long does a session last?
Sessions are typically 50 minutes in length.

Is what we talk about confidential?
Yes!  The law protects the confidentiality of communications between a client and their psychotherapist.  There are a few exceptions to this rule, such as the duty warn the proper authorities when an individual expresses an intent to harm others and/or himself/herself.  You will receive more information regarding confidentiality on the Intake Forms, but you are always welcome to ask additional questions.

What if I’m having an emergency?
If you are having an emergency and you need immediate assistance, please call 911 or the Suicide/Mobile Crisis Unit at 800-715-4225.