Frequently Asked Questions

Are you currently accepting new clients?
Yes!  I accept most insurance companies, or I would be happy to see you as a private pay client. 

How do I schedule an appointment?
You may call my toll-free number at 833-BECOME-U (833-232-6638), send a secure email to suzanne@cootecare.com, or schedule an appointment via my secure client portal (click here).

If you are a first time client and you are interested in using the secure portal, please follow the instructions below.

How do I sign-up for the client portal?
To sign-up for the portal, please click here.  This portal allows you to securely schedule appointments, send messages, and make payments. 

If you are a first time client, interested in using the portal, you will need to follow the instructions below before scheduling a visit.

What information is needed prior to scheduling my first appointment?
Please follow the link above to sign-up for the portal. Once you have successfully signed-in, complete the following sections:

1.  Enter Your Profile Details.
2.  Complete the Demographics tab found under your name.
3.  Fill in the $ Insurance & Billing section found at the top of the page.

Upon receiving this information, I will call you for a 10 minute consultation.  Once we have discussed your interest and determined a time to meet, you will also need to complete the Intake Forms found on the portal.  If you would prefer to complete the Intake Forms in my office prior to your appointment, please arrive 20-30 minutes early.

What if I’m not interested in using the client portal?
No problem!  Please call my toll-free number at 833-BECOME-U (833-232-6638) or send a secure email to suzanne@cootecare.com.

If I leave a message, how long will it take for you to respond?
Please keep in mind that I may be in session when you call, email, or send a message, but I will get back to you as soon as I can.  Normally, I attempt to return all messages within 24 business hours. If you are having an emergency and you need immediate assistance, please call 911 or the Suicide/Mobile Crisis Unit at 800-715-4225.

What forms of payment do you accept?
I accept Cash, Credit/Debit cards, and/or HSA credit accounts.

What can I expect during the first session?
The first session is an opportunity for you to tell your story, to learn more about me, and to ask additional questions.

How long does a session last?
Sessions are typically 50 minutes in length.

Is what we talk about confidential?
Yes!  The law protects the confidentiality of communications between a client and their psychotherapist.  There are a few exceptions to this rule, such as the duty to report to the proper authorities when an individual expresses an intent to harm others and/or himself/herself.  You will receive more information regarding confidentiality on the Intake Forms, but you are always welcome to ask additional questions.

What if I’m having an emergency?
If you are having an emergency and you need immediate assistance, please call 911 or the Suicide/Mobile Crisis Unit at 800-715-4225.